Term & Conditions of Sale and Service

In this Agreement:

Agreement means the agreement between the Customer and Highgate Healthcare comprising the following documents:

1. i. the Order, accepted by Highgate Healthcare;
2. ii. these Terms and Conditions of Sale; and
3. iii. other document which is incorporated by reference in the Quotation or these terms and conditions of sale.

Australian Consumer Law has the meaning given to it in the Competition and Consumer Act 2010 (Cth).

Business Day means any day other than a Saturday, Sunday or public holiday in the whole State of South Australia.

Customer means the party to whom a Quotation is provided by Highgate Healthcare or by whom an Order is placed with Highgate Healthcare for Goods.

Delivery Time means the date and time that the Goods are:

1. i. delivered by, or on behalf of, Highgate Healthcare to the Site or any other delivery location nominated by the Customer and agreed to by Highgate Healthcare; or
2. ii. collected by, or on behalf of, the Customer or notified as being ready for collection from Highgate Healthcare’s premises or any other location at which the Goods are situated; or
3. iii. due to be delivered by Highgate Healthcare, but delivery is delayed at the request of the Customer or due to circumstances beyond the reasonable control of Highgate Healthcare.

Force Majeure Event means any event outside the reasonable control of Highgate Healthcare including acts of God, war, riots, strikes, lock outs, trade disputes, break downs, mechanical failures, interruptions of transport, Government action or any other cause whatsoever, whether or not of a like nature to those specified above.

Goods mean any product, item, equipment or materials sold or to be sold to the Customer and includes any services provided by Highgate Healthcare to Customer.

GST means the tax imposed by A New Tax System (Goods and Services Tax) Act 1999 (Cth).

GST Act means A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Highgate Healthcare means Highgate Care T/A Highgate Healthcare ABN 17 630 709 161.

Invoice means the written invoice issued by Highgate Healthcare to the Customer upon acceptance of an Order setting out the Price and any delivery charges.

Order means a written order to purchase Goods placed by the Customer with Highgate Healthcare in such form as required by Highgate Healthcare.

PPSA means the Personal Property Securities Act 2009 (Cth).

Price means the Price of Goods determined under clause 3.

Quotation means a written quotation issued by Highgate Healthcare for the sale of Goods to the Customer.

Services means Preventative maintenance, breakdown maintenance, asset tracking, replacement of spare parts. Does not include maintaining Customer’s QA / WHS system including lock-outs of damaged and/or obsolete equipment or training of staff.

Site means the location where the Goods are to be delivered, as stated in the Quotation or otherwise nominated by the Customer and agreed to by Highgate Healthcare.

Standard Specifications means Highgate Healthcare’s standard specification for the Goods current at the time Goods are delivered to the Customer. Copies of the Standard Specifications are available upon request from Highgate Healthcare.

In this Agreement:

1. i. any reference to a party includes its successors and permitted assigns;
2. ii. headings are for convenience only and have no legal effect;
3. iii. the singular includes the plural and vice versa;
4. iv. “including” and similar words do not imply any limitation;
5. v. a reference to $ is to the Australian dollar;
6. vi. a reference to legislation or a legislative provision includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; and
7. vii. if the performance of an obligation under this Agreement falls due on a weekend or public holiday it must be performed on the next Business Day.

2.1 Formation of Contract

(a) An Order is binding on both the Customer and Highgate Healthcare when:

1. i. a written acceptance is signed by or on behalf of Highgate Healthcare; or
2. ii. the Goods are supplied by Highgate Healthcare in accordance with the Order.

(b) Once accepted, an Order constitutes a contract between Highgate Healthcare and the Customer on the terms and conditions of this Agreement. These terms override any terms contained in the Customer’s Order.

2.2 Cancellation of Orders

Once accepted by Highgate Healthcare, an Order cannot be cancelled by the Customer without Highgate Healthcare’s prior written consent. Such consent may be withheld at Highgate Healthcare’s absolute discretion and may be conditional on the Customer indemnifying Highgate Healthcare for any loss or expense arising from the cancellation.

2.3 Quotations

Quotations are valid for 30 days from the date of issue unless otherwise stated. Highgate Healthcare may amend or withdraw a Quotation at any time prior to acceptance of an Order by the Customer.

3.1 The Price for Goods is either

1. a) the price indicated in Highgate Healthcare’s Quotation (or any subsequent Quotation if varied); or
2. b) the price listed in any Highgate Healthcare price list current at the date an Order is placed.

3.2 Prices

Prices do not include applicable taxes or statutory charges (such as GST) or delivery charges. Delivery charges will be specified in Quotations and Invoices and charged in addition to the Price.

3.3 Delivery Charges and Free Delivery

1. a) Delivery charges apply unless the order qualifies for free delivery under clause 6.4.
2. b) Charges for excluded large items and for optional services (including delivery/installation and collection/disposal) are additional to the Price and will be quoted or shown at checkout or in the Quotation/Invoice.

4.1 Highgate Healthcare, at its discretion, may require payment of a deposit for Goods on placing of an Order. Highgate Healthcare may also require that the Goods be paid for in installments by the Customer.

4.2 Unless the Customer has a credit account in the Customer’s name with Highgate Healthcare, the total amount of an invoice (less any deposit paid) and the delivery charges are payable by the Customer prior to or on delivery of the Goods.

4.3 If the Customer has an approved credit account, an invoice (less any deposit paid) and the delivery charges are payable by the Customer within 30 days after delivery of the Goods.

4.4 Payment must be made by cash, bank cheque, credit card (which may include provider surcharge), direct credit into Highgate Healthcare’s bank account or by any other method agreed between the Customer and Highgate Healthcare. Receipt of any form of payment other than cash will not constitute payment until that form of payment has been honoured, cleared or recognised.

4.5 Subject to clause 7, payment will constitute acceptance by the Customer of all Goods.

4.6 All amounts payable by the Customer under this Agreement must be paid without set-off or counterclaim of any kind.

If GST is imposed on any taxable supply under this Agreement, then the recipient of that taxable supply must pay the supplier an additional amount equal to the GST payable on the taxable supply at the same time as payment for the taxable supply is due.

6.1 Highgate Healthcare will (unless otherwise agreed with the Customer) organise for delivery of the Goods to the Site by a carrier appointed by Highgate Healthcare. Delivery and freight costs will be specified in the Quotation and are payable by the Customer at the same time an invoice or application for payment is payable.

6.2 An estimated timeframe for delivery may be stated in the Quotation or shown at checkout. Highgate Healthcare will use reasonable endeavours to meet the delivery time frame but accepts no responsibility for costs or charges resulting from a delay in delivery due to factors outside its reasonable control. The Customer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery. Highgate Healthcare may change the estimated delivery time by written notice to the Customer. Highgate Healthcare reserves the right to deliver the Goods in instalments.

6.3 The Customer acknowledges that Goods do not need to be signed for when delivered and may be unloaded and left on any part of the Site that Highgate Healthcare or its carrier considers reasonable in the circumstances.

6.4 Free Delivery Eligibility (Online Orders Only)
(a) Free delivery applies only to online orders that meet the following thresholds:
  (i) orders over $500 delivered within South Australia or Victoria; or
  (ii) orders over $1,000 delivered Australia-wide.
(b) Free delivery does not apply to excluded large items listed in clause 6.5 or to any additional services under clauses 6.8–6.9.

6.5 Free Delivery Exclusions — Large & Bulky Items
Free delivery excludes large items including, without limitation, powered lift chairs, hi-lo beds, mobility scooters, mattresses, and certain mobility aids. These items attract delivery charges as quoted or shown at checkout.

6.6 Local Delivery (Adelaide Metro & Outer Suburbs)
(a) Local parcel freight is serviced by APD Parcel Delivery.
(b) Customers can track consignments using APD Track n Trace (tracking details will be provided when available).

6.7 Interstate Delivery (Australia-Wide)
(a) Interstate consignments are shipped via TNT’s national network with day-definite road schedules.
(b) Dangerous Goods (if applicable) are transported in accordance with the Australian Dangerous Goods Code and may have different transit times from standard freight.
(c) Customers can track consignments using TNT Track & Trace (tracking details will be provided when available).

6.8 Delivery and Installation
Where requested or required, Highgate Healthcare will deliver and set up equipment ready for use and will contact the Customer to arrange a suitable day and time window. Charges for delivery/installation will be quoted or shown at checkout unless covered by clause 6.4.

6.9 Collection and Environmentally Responsible Disposal (Old Items)
(a) Where requested, Highgate Healthcare may collect selected old or damaged beds, mattresses, or chairs for environmentally responsible disposal.
(b) Collection is at the discretion of the delivery team on the day. Items that pose an infection or hygiene risk will not be collected.
(c) This service must be arranged in advance and the fee is non-refundable. Charges are in addition to any delivery charges.

6.10 Tracking Information
Where available, tracking details will be provided to the Customer for use with the relevant carrier’s online tools (including APD Track n Trace and TNT Track & Trace).

7.1 Inspection on Delivery

The Customer must inspect the Goods on delivery and notify Highgate Healthcare in writing within 7 days of any alleged defect, damage, or failure. Such notice must include:

1. a) a description of the issue;
2. b) proof of purchase;
3. c) any supporting evidence reasonably requested by Highgate Healthcare (including, but not limited to, photographs).

7.2 Defect Notification and Access

If a notice of defect or damage is given, the Customer must allow Highgate Healthcare reasonable access to inspect the Goods and determine the validity of the claim. If Highgate Healthcare accepts that the Goods are defective or damaged, the Customer will be entitled to remedies available under the Australian Consumer Law.

7.3 Exclusions

Returns and warranty claims will not be accepted where defects or damage arise from:

1. a) ordinary wear and tear;
2. b) misuse, negligence, accident, or abuse;
3. c) failure to operate or maintain the Goods in accordance with supplied instructions, guidelines, or manuals; or
4. d) unauthorised repairs, alterations, or modifications.

7.4 Return of Non-Defective Goods

Highgate Healthcare may, in its sole discretion, accept the return of non-defective Goods for credit, subject to:

1. a) a handling fee of 15% of the value of the returned Goods or $35 (whichever is greater); and
2. b) payment of all freight costs by the Customer.

7.5 Trial Goods

Where Goods have been supplied under an at-home trial prior to purchase, any return accepted by Highgate Healthcare will incur a handling fee of 30% of the value of the Goods plus freight costs.

7.6 Custom Goods

Custom Goods (including goods made, processed, or procured to the Customer’s specifications) will not be accepted for return under any circumstances, except as required by law or as otherwise provided under this clause.

7.7 Health and Hygiene

For health, hygiene, and safety reasons, Highgate Healthcare does not accept returns or exchanges of personal-use products once used, except where such products:

1. a) are determined to be defective due to a manufacturing fault;
2. b) have sustained damage during transit; or
3. c) have failed under normal use in circumstances not attributable to misuse by the Customer.

7.8 Change of Mind

Highgate Healthcare does not accept returns, exchanges, or refunds for Goods returned due to change of mind, dissatisfaction not related to a defect, or buyer’s remorse.

8.1 From time to time, the Company may, at its sole discretion, offer incentives (including but not limited to discounts, promotional items, or entries into prize draws) to customers who provide reviews, testimonials, or other forms of feedback regarding their purchase or experience.

8.2 The provision of such incentives is not guaranteed and is subject to change, suspension, or cancellation by the Company at any time without prior notice or liability. The Company reserves the right to amend the terms, eligibility requirements, or benefits of any feedback-related incentive program at its absolute discretion.

8.3 All feedback or reviews submitted in exchange for any incentive must reflect the customer’s honest opinion and genuine experience with the product or service. Customers must not post misleading, deceptive, or false testimonials. By submitting feedback, the customer warrants that it complies with all applicable laws, including but not limited to consumer protection and advertising regulations, and any applicable terms of third-party review platforms.

8.4 The Company reserves the right to withhold or revoke any incentive where it reasonably believes that the feedback was not submitted in good faith or was intended to mislead.

9.1 Risk in the Goods passes to the Customer at the Delivery Time.

9.2 The Customer must, from the date risk in the Goods passes to it until the date that title to the Goods passes to it, insure the Goods against all reasonably insurable risks for their full replacement value and, if required by Highgate Healthcare, store the Goods separately from any other goods and in a way that enables the Goods to be clearly identifiable as the property of Highgate Healthcare.

10.1 Title and Risk

a) Ownership, title, and property in the Goods (and any Proceeds of sale) remain with Highgate Healthcare until the Customer has paid in full all amounts owing to Highgate Healthcare on any account.

b) Risk in the Goods passes to the Customer on delivery, and the Goods remain at the Customer’s risk at all times thereafter.

10.2 Rights of Use and Sale

a) The Customer may, in the ordinary course of business, sell or use the Goods.

b) Until the Goods are sold, the Customer holds them as bailee for Highgate Healthcare.

c) If the Goods are incorporated into any manufacturing or construction process, the Customer must hold on trust for Highgate Healthcare that portion of the Proceeds which equals the amount owing to Highgate Healthcare at the time of receipt, and must pay such funds to Highgate Healthcare immediately on demand.

10.3 Events of Default

The Customer is deemed to be in default if:

1. i. it fails to make any payment to Highgate Healthcare when due;
2. ii. it ceases or threatens to cease carrying on business, suspends payments, becomes unable to pay its debts as they fall due, or indicates its intention to do so; or
3. any cheque, bill of exchange, or payment instrument payable to Highgate Healthcare is dishonoured.

10.4 Remedies on Default

If a default occurs, Highgate Healthcare may, without prejudice to any other rights at law or under this Agreement:

1. i. enter the Customer’s premises (or any premises under the Customer’s control) without notice and recover possession of the Goods;
2. ii. recover and resell the Goods;
3. iii. where the Goods cannot be distinguished from similar goods paid for by the Customer, seize all goods of that description and retain them for a reasonable period to determine ownership. Highgate Healthcare will promptly return to the Customer any goods found to be the Customer’s property;
4. iv. is not liable for any loss, damage, or interruption to the Customer’s business arising from the seizure of Goods;
5. v. require the Customer to hold the Proceeds of sale of any Goods (or goods manufactured or constructed using the Goods) on trust for Highgate Healthcare and account to Highgate Healthcare for the amount owing; and
6. vi. charge all of the Customer’s right, title, and interest in the Proceeds of sale of the Goods (whether original or derived) in favour of Highgate Healthcare as security for all amounts owing.

11.1 Security Interest

(a) This Agreement constitutes a Security Agreement for the purposes of the PPSA.

(b) The Goods supplied by Highgate Healthcare, and any Proceeds from their sale, constitute Collateral.

(c) Highgate Healthcare holds a Security Interest over all present and after-acquired Goods supplied to the Customer and any Proceeds of those Goods.

(d) Any supply of Goods on credit terms or subject to retention of title under clause 10 constitutes a Purchase Money Security Interest (PMSI), which continues in relation to any Goods or Proceeds arising.

(e) The Security Interest continues notwithstanding that the Goods may be processed, commingled, or become an accession with other goods.

(f) Highgate Healthcare’s Security Interest is a continuing interest with priority, to the fullest extent permitted by law, over all other registered or unregistered Security Interests.

(g) Until title passes, the Customer must keep all Goods free of any charge, lien, or Security Interest, and must not deal with the Goods in a way that prejudices Highgate Healthcare’s rights.

(h) Highgate Healthcare may, in addition to other rights, exercise any remedies available to a Secured Party under Chapter 4 of the PPSA, including entry onto premises to search for, seize, dispose of, or retain Goods subject to its Security Interest.

11.2 Customer Undertakings

The Customer must:

1. i. sign all documents and provide all information reasonably required by Highgate Healthcare to register, amend, or update a Financing Statement or Financing Change Statement;
2. ii. indemnify Highgate Healthcare for all costs incurred in relation to any PPSA registration or release;
3. iii. not register, or permit to be registered, a Financing Change Statement in respect of the Collateral without Highgate Healthcare’s prior written consent; and
4. iv. give Highgate Healthcare at least 7 days’ prior written notice of any change to its name, address, contact details, business practice, or other details registered on the PPSR.

11.3 Contracting Out of PPSA Provisions

Highgate Healthcare and the Customer agree that sections 96, 125, 132(3)(d), and 132(4) of the PPSA do not apply to this Agreement.

11.4 Waiver of Rights

The Customer waives its rights:

1. i. to receive notices under sections 95, 118, 121(4), 130, 132(3)(d), and 132(4) of the PPSA;
2. ii. as a grantor or debtor under sections 142 and 143 of the PPSA; and
3. iii. to receive a Verification Statement under section 157 of the PPSA.

11.5 Attorney

The Customer irrevocably appoints Highgate Healthcare as its attorney to sign all documents reasonably necessary to protect, preserve, or enforce Highgate Healthcare’s rights under this Agreement and the PPSA, and must ratify all such actions.

12.1 Default

a) Default interest accrues daily on any overdue amount at a rate of 2% per calendar month until payment is received in full.

b) The Customer indemnifies Highgate Healthcare for all costs and expenses incurred in recovering any outstanding amounts, including legal costs on a solicitor–client basis and collection agency fees.

c) If any payment is dishonoured for any reason, the Customer is liable for all dishonour fees incurred by Highgate Healthcare.

12.2 Events of Default

A default occurs if the Customer:

1. i. fails to pay any amount when due;
2. ii. fails to remedy any non-payment breach within 14 days of receiving written notice to do so from Highgate Healthcare;
3. iii. is unable to pay its debts as they fall due; or
4. iv. commits an act of bankruptcy, or if a company, enters into liquidation (voluntary or compulsory), provisional liquidation, administration, receivership, or any arrangement with creditors, or is subject to winding-up proceedings.

12.3 Remedies

If a default occurs, Highgate Healthcare may, by written notice to the Customer and without prejudice to any other rights or remedies, do one or more of the following:

1. i. suspend further supply of Goods or require advance payment for future supply;
2. ii. repossess any Goods for which payment has not been made;
3. iii. terminate all or any Orders accepted but not yet fulfilled;
4. iv. declare all amounts owing by the Customer to be immediately due and payable, regardless of any agreed payment terms; and/or
5. v. enforce its rights to recover all amounts owing as they fall due.

13.1 The Customer warrants that, in placing its Order, it has:

1. i. satisfied itself as to the description, condition, and fitness of the Goods for its intended purpose; and
2. ii. not relied on any statement, representation, warranty, guarantee, advice, recommendation, or information provided by Highgate Healthcare or its representatives, except as expressly set out in this Agreement, the Quotation, or other written document issued by Highgate Healthcare.

13.2 Warranties

1. i. Highgate Healthcare warrants that the Goods, when delivered, will conform to the description in the Quotation and any Standard Specification (if applicable).
2. ii. Except as expressly stated in the Quotation or other written document, all other warranties, conditions, or guarantees (whether statutory, express, or implied) are excluded to the fullest extent permitted by law.

13.3 To the extent permitted by law, Highgate Healthcare’s liability in relation to Goods or Services is limited, at its option, to:

1. i. replacement of Goods or supply of equivalent Goods;
2. ii. repair of Goods;
3. iii. payment of the cost of replacing Goods or acquiring equivalent Goods;
4. iv. payment of the cost of repairing Goods;
5. v. resupply of Services; or
6. vi. payment of the cost of resupplying Services.

13.4 To the extent permitted by law, Highgate Healthcare is not liable for:

1. i. increased costs or expenses;
2. ii. loss of profit, revenue, business, contracts, or anticipated savings;
3. iii. loss or liability arising from claims by third parties; or
4. iv. any indirect, special, or consequential loss or damage, including arising from delay or failure to supply Goods or Services.

13.5 Where the Customer acquires Goods or Services as a consumer, the provisions of the Australian Consumer Law apply, and nothing in this Agreement excludes, restricts, or modifies the Customer’s statutory rights.

14.1. The Customer agrees to indemnify and keep indemnified Highgate Healthcare against all costs, claims, demands, expenses and liabilities of whatsoever nature (including claims of death, personal injury, damage to property and consequential loss (including loss of profit)), suffered or incurred by, or made against Highgate Healthcare as a result of a breach of this Agreement by the Customer, the Customer’s use of the Goods, or any other conduct of the Customer, except where those costs, claims, demands, expenses or liabilities are directly and solely attributable to the gross negligence or wilful default of Highgate Healthcare or any of its duly authorised employees or agents.

15.1. Highgate Healthcare will not be liable for the consequences of any failure or delay in performing any of its obligations under this Agreement to the extent that such failure or delay is due directly or indirectly to any Force Majeure Event.

15.2. If a Force Majeure Event arises, Highgate Healthcare will notify the Customer in writing of the Force Majeure Event and the likely impact it will have on Highgate Healthcare’s performance under this Agreement. If the Force Majeure Event affects the capacity of Highgate Healthcare to complete its material obligations under this Agreement in a timely manner, Highgate Healthcare may by notice to the Customer terminate this Agreement without any liability whatsoever on its part arising from that termination.

16.1. The Customer shall treat as confidential all information, data, drawings, specifications, samples and documentation supplied by Highgate Healthcare under or in connection with this Agreement, and will not disclose them to any third party without the prior written consent of Highgate Healthcare.

17.1. If there is a dispute in relation to any aspect of the supply of the Goods, either party may notify the other in writing of the dispute.

17.2. Following any such notification, there will be a period of 30 days during which both parties must participate in good faith in any negotiations or discussions regarding the dispute, which Highgate Healthcare requests the Customer to participate in.

17.3. If the dispute has not been resolved by the end of the 30-day period, Highgate Healthcare may require that the dispute be submitted to mediation in accordance with, and subject to, the Institute of Arbitrators and Mediators Australia and its applicable rules.

17.4. Subject to clause 7, neither party is permitted to commence any court proceedings or other similar actions relating to a dispute unless it has complied with the procedure set out in this clause.

17.5. This clause does not prevent a party from exercising any rights it has under the Construction Act or from commencing legal proceedings for urgent interlocutory relief.

18.1. The Customer must not assign or otherwise deal with any of its rights or obligations under this Agreement without the prior written consent of Highgate Healthcare.

18.2. Highgate Healthcare may assign or deal with any of its rights or obligations under this Agreement at any time and without any requirement to notify the Customer. Highgate Healthcare reserves the right to subcontract the performance of any of its obligations under this Agreement to any other person it so determines.

18.3. Highgate Healthcare may vary this Agreement from time to time and any variation takes effect in relation to subsequent Orders placed after the Customer has received written notice of the variation from Highgate Healthcare.

18.4. No failure to exercise or delay in exercising any right under this Agreement constitutes a waiver and any right may be exercised in the future. A waiver of any right under this Agreement must be in writing and is only effective to the extent set out in that written waiver.

18.5. If any provision of this Agreement is void, unenforceable or illegal and would not be so if words were omitted, then those words are to be severed and if this cannot be done, the relevant sub-clause is to be severed from this Agreement and if this cannot be done, then the entire relevant clause is to be severed from this Agreement, in each case, without affecting the validity or enforceability of the remaining provisions.

18.6. This Agreement (including the Quotation, Order and Invoice) constitutes the entire Agreement between the parties in respect of the sale of Goods and supersedes all previous communications, representations, understandings or agreements.

18.7. This Agreement is governed by the laws in force in South Australia and the parties submit to the non-exclusive jurisdiction of the courts of South Australia.

18.8. Any notice to be given to a party must be in writing.

18.9. Clauses 5, 7, 9, 10, 12, 13, 15 and 16 survive termination or completion of this Agreement.

18.10. Any intellectual property rights in the Goods and any instructions relating to them remain with Highgate Healthcare and do not pass to the Customer. Highgate Healthcare grants to the Customer a non-exclusive, royalty free license to use Highgate Healthcare’s intellectual property to the extent such materials form part of, or are integral to, the Goods.

19.1. Product Availability

(a) The make and models of equipment shown online represent the majority of Highgate Healthcare’s rental pool.

(b) Where specific stock is unavailable, Highgate Healthcare reserves the right to provide a functionally similar substitute product.

19.2. Rental Period

(a) The rental period commences on the date the equipment is collected from or delivered by Highgate Healthcare and continues until the equipment is returned.

(b) A minimum rental period of two (2) weeks applies to all hire agreements.

19.3. Termination by Highgate Healthcare

Highgate Healthcare may terminate a hire agreement and collect equipment immediately if:

1. payments are not made by the due date stated on the invoice; or
2. the equipment is misused.

19.4. Delivery and Collection

(a) Pickup and delivery charges apply to all hire agreements.

(b) Next-day delivery is available in metropolitan areas.

19.5. Pricing

Prices are subject to change without prior notice.

19.6. Repairs

All repairs to rental equipment must be carried out by Highgate Healthcare staff only.

19.7. Purchase of Hired Equipment

(a) All rental equipment is available for purchase.

(b) Where the Customer elects to purchase, 50% of rental fees paid will be credited towards the purchase price.

(c) The discount is capped at 50% of the total purchase price.

19.8. Inspection and Return of Equipment

(a) Equipment is supplied in good condition, free from defect and odour.

(b) Equipment will be inspected upon return.

(c) The Customer is liable for any damage outside of normal wear and tear, including but not limited to physical damage, cleaning costs, and cigarette smoke damage.

(d) The cost of rectification will be less of the repair cost or the replacement cost of the equipment, regardless of its age at the time of damage.

(e) Any such charges will be invoiced by Highgate Healthcare and payable by the Customer on receipt of a valid tax invoice.

20.1 Processing Time

(a) Orders are usually ready for collection within five (5) Business Days.

(b) The Customer will receive an email or SMS confirmation once the order is ready for collection.

20.2 Pre-Order and Low Stock Items

For Goods purchased on a pre-order basis or where stock is limited, the lead time for availability may exceed the timeframe stated on the product page. In such cases, additional time may be required before the Goods are made available for collection.

20.3 Collection Point

All Click & Collect orders must be collected from:

Highgate Healthcare, 2 Selgar Avenue, Tonsley SA 5042

Collections must occur during Highgate Healthcare’s normal business hours.

20.4 Order Confirmation

The Customer must present:

1. i. the order confirmation (printed or displayed on a mobile device); and
2. ii. valid photo identification,

when collecting the Goods.

20.5 Uncollected Orders

(a) Orders not collected within ten (10) days of being confirmed as ready for collection may be cancelled by Highgate Healthcare.

(b) In such cases, Highgate Healthcare may refund the Customer, subject to deduction of any reasonable costs incurred.