Term & Conditions of Sale and Service

These terms and conditions apply (unless otherwise previously agreed in writing) to the supply of Goods by Highgate Healthcare to a Customer from time to time. Any supply of Goods by Highgate Healthcare to the Customer made after the date of acceptance of these terms is a supply pursuant to the Agreement as defined and any such supply does not give rise to a new or separate agreement.

Definitions and Interpretation

In this Agreement:

Agreement means the agreement between the Customer and Highgate Healthcare comprising the following documents:

the Order, accepted by Highgate Healthcare;
these Terms and Conditions of Sale; and
any other document which is incorporated by reference in the Quotation or these terms and conditions of sale.

Australian Consumer Law has the meaning given to it in the Competition and Consumer Act 2010 (Cth).

Business Day means any day other than a Saturday, Sunday or public holiday in the whole State of South Australia.

Customer means the party to whom a Quotation is provided by Highgate Healthcare or by whom an Order is placed with Highgate Healthcare for Goods.

Delivery Time means the date and time that the Goods are:

delivered by, or on behalf of, Highgate Healthcare to the Site or any other delivery location nominated by the Customer and agreed to by Highgate Healthcare; or
collected by, or on behalf of, the Customer or notified as being ready for collection from Highgate Healthcare’s premises or any other location at which the Goods are situated; or
due to be delivered by Highgate Healthcare, but delivery is delayed at the request of the Customer or due to circumstances beyond the reasonable control of Highgate Healthcare.

Force Majeure Event means any event outside the reasonable control of Highgate Healthcare including acts of God, war, riots, strikes, lock outs, trade disputes, break downs, mechanical failures, interruptions of transport, Government action or any other cause whatsoever, whether or not of a like nature to those specified above.

Goods mean any product, item, equipment or materials sold or to be sold by to the Customer and includes any services provided by Highgate Healthcare to Customer.

GST means the tax imposed by A New Tax System (Goods and Services Tax) Act 1999 (Cth).

GST Act means A New Tax System (Goods and Services Tax) Act 1999 (Cth).

Highgate Healthcare means Highgate Care T/A Highgate Healthcare ABN 17 630 709 161

Invoice means the written invoice issued by Highgate Healthcare to the Customer upon acceptance of an Order setting out the Price and any delivery charges.

Order means a written order to purchase Goods placed by the Customer with Highgate Healthcare in such form as required by Highgate Healthcare.

PPSA means the Personal Property Securities Act 2009 (Cth).

Price means the Price of Goods determined under clause 3.

Quotation means a written quotation issued by Highgate Healthcare for the sale of Goods to the Customer.

Services Preventative maintenance, breakdown maintenance, asset tracking, replacement of spare parts. Does not include maintaining Customers QA / WHS system including lock-outs of damaged and/or obsolete equipment or training of staff.

Site means the location where the Goods are to be delivered, as stated in the Quotation or otherwise nominated by the Customer and agreed to by Highgate Healthcare.

Standard Specifications means Highgate Healthcare’s standard specification for the Goods current at the time Goods are delivered to the Customer. Copies of the Standard Specifications are available upon request from Highgate Healthcare.

In this Agreement:

any reference to a party includes its successors and permitted assigns;
headings are for convenience only and have no legal effect;
the singular includes the plural and vice versa;
“including” and similar words do not imply any limitation;
a reference to $ is to the Australian dollar;
a reference to legislation or a legislative provision includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; and
if the performance of an obligation under this Agreement falls due on a weekend or public holiday day it must be performed on the next Business Day.

Quotations and Orders

a written acceptance is signed for or on behalf of Highgate Healthcare; or
the Goods are supplied by Highgate Healthcare in accordance with the Order.
Once accepted by Highgate Healthcare an Order constitutes a contract between Highgate Healthcare and the Customer on the terms and conditions contained in this Agreement and the terms of the Agreement will override any conditions contained in the Customer’s Order.
Once accepted by Highgate Healthcare, orders cannot be cancelled by the Customer under any circumstances without Highgate Healthcare’s prior written consent which it may refuse in its absolute discretion (which consent may include a requirement that the Customer indemnify Highgate Healthcare against any loss or expense suffered by it as a result of the cancelled Order).
Quotations are valid for a period of 30 days from date of issue and may be amended or withdrawn at any time by Highgate Healthcare before an Order is placed by the Customer.
An order given to Highgate Healthcare is binding on Highgate Healthcare and the Customer, if:

Price

The Price for Goods is either;
the price indicated in Highgate Healthcare’s Quotation (or any subsequent Quotation if varied); or
the price listed in any Highgate Healthcare price list current at the date an Order is placed.
Prices do not include applicable taxes or statutory charges (such as GST) or delivery charges. Delivery charges will be specified in Quotations and Invoices and charged in addition to the Price.

Payment

Highgate Healthcare, at its discretion, may require payment of a deposit for Goods on placing of an Order. Highgate Healthcare may also require that the Goods be paid for in installments by the Customer.
Unless the Customer has a credit account in the Customer’s name with Highgate Healthcare, the total amount of an invoice (less any deposit paid) and the delivery charges are payable by the Customer prior to or on delivery of the Goods.
If the Customer has an approved credit account, an invoice (less any deposit paid) and the delivery charges are payable by the Customer within 30 days after delivery of the Goods.
Payment must be made by cash, bank cheque, credit card (which may include provider surcharge), direct credit into Highgate Healthcare’s bank account or by any other method agreed between the Customer and Highgate Healthcare. Receipt of any form of payment other than cash will not constitute payment until that form of payment has been honoured, cleared or recognised.
Subject to clause 7, payment will constitute acceptance by the Customer of all Goods.
All amounts payable by the Customer under this Agreement must be paid without set-off or counter claim of any kind.

GST

If GST is imposed on any taxable supply under this Agreement then the recipient of that taxable supply must pay the supplier an additional amount equal to the GST payable on the taxable supply at the same time as payment for the taxable supply is due.

Delivery

Highgate Healthcare will (unless otherwise agreed with the Customer) organise for delivery of the Goods to the Site by a carrier appointed by Highgate Healthcare. Delivery and freight costs will be specified in the Quotation and are payable by the Customer at the same time an invoice or application for payment is payable.
An estimated timeframe for delivery will be stated in the Quotation. Highgate Healthcare will use reasonable endeavours to meet the delivery timeframe but accepts no responsibility for costs or charges resulting from a delay in delivery due to factors outside its reasonable control. The Customer is not relieved of any obligation to accept or pay for Goods by reason of any delay in delivery. Highgate Healthcare may change the estimated delivery time by written notice to the Customer. Highgate Healthcare reserves the right to deliver the Goods in instalments.
The Customer acknowledges that Goods do not need to be signed for when delivered and may be unloaded and left on any part of the Site that Highgate Healthcare or its carrier considers reasonable in the circumstances.

Defects and Returns

The Customer must inspect the Goods on delivery and notify Highgate Healthcare in writing within 7 days of delivery of any alleged defect, damage, or failure of the Goods. Such notice must include a description of the issue, proof of purchase, and any supporting evidence (including but not limited to photographic evidence) reasonably requested by the Company.
If a notice of defect or damage is given the Customer must allow Highgate Healthcare access to inspect the Goods and determine whether or not that notice is valid. If Highgate Healthcare accepts that Goods are defective or damaged the parties acknowledge that the Customer has remedies available to it as a consumer under the Australian Consumer Law.
Returns and warranty claims are expressly excluded where defects or damages arise from any of the following:
1. (a) ordinary wear and tear consistent with normal product use;
2. (b) misuse, negligence, accident, or abuse of the product;
3. (c) failure to operate or maintain the product in accordance with the instructions, guidelines, or user manual supplied; or
4. (d) unauthorised repairs, alterations, or modifications made to the product.
Highgate Healthcare may, at its sole discretion, accept the return of non-defective Goods for credit subject to a handling fee of 15% of the value of the returned Goods or $35 (whichever is the higher amount) plus freight costs.
Where the Goods have been included in an at-home trial prior to purchase, the Handling Fee will be 30% plus freight costs.
Custom Goods will not be accepted for return in any circumstances (including any custom made, proceed or acquired Goods) other than those specified in this clause 7 or required by law.
For reasons of health, hygiene, and consumer safety, the Company does not accept the return or exchange of any personal use product once the product has been used, except where the product is determined by the Company to be defective as a result of a manufacturing fault, has sustained damage during transit, or has failed under normal use in circumstances not attributable to misuse by the customer.
The Company does not accept returns or offer exchanges or refunds for products returned due to change of mind, dissatisfaction not related to product defect, or buyer's remorse.

Customer Feedback and Incentives

From time to time, the Company may, at its sole discretion, offer incentives (including but not limited to discounts, promotional items, or entries into prize draws) to customers who provide reviews, testimonials, or other forms of feedback regarding their purchase or experience.
The provision of such incentives is not guaranteed and is subject to change, suspension, or cancellation by the Company at any time without prior notice or liability. The Company reserves the right to amend the terms, eligibility requirements, or benefits of any feedback-related incentive program at its absolute discretion.
All feedback or reviews submitted in exchange for any incentive must reflect the customer’s honest opinion and genuine experience with the product or service. Customers must not post misleading, deceptive, or false testimonials. By submitting feedback, the customer warrants that it complies with all applicable laws, including but not limited to consumer protection and advertising regulations, and any applicable terms of third-party review platforms.
The Company reserves the right to withhold or revoke any incentive where it reasonably believes that the feedback was not submitted in good faith or was intended to mislead.

Risk

Risk in the Goods passes to the Customer at the Delivery Time.
The Customer must, from the date risk in the Goods passes to it until the date that title to the Goods passes to it, insure the Goods against all reasonably insurable risks for their full replacement value and, if required by Highgate Healthcare, store the Goods separately from any other goods and in a way that enables the Goods to be clearly identifiable as the property of Highgate Healthcare.

Retention of Title

the Customer has the right to sell the Goods in the ordinary course of business;
until the Goods have been sold by the Customer in the ordinary course of the Customer’s business, the Customer holds the Goods as bailee for Highgate Healthcare;
the Goods are always at the risk of the Customer.
The Customer is deemed to be in default immediately upon the happening of any of the following events:
1. if any payment to Highgate Healthcare is not made promptly before the due date for payment;
2. if the Customer ceases to carry on business or stops or suspends payment or states its intention of so doing or is unable to pay its debts as they fall due or if any cheque or bill of exchange drawn by the Customer payable to Highgate Healthcare is dishonoured;
3. In the event of a default by the Customer, then without prejudice to any other rights which Highgate Healthcare may have at law or under this agreement:
4. Highgate Healthcare or its agents may without notice to the Customer enter the Customer’s premises or any premises under the control of the Customer for the purposes of recovering the Goods.
5. Highgate Healthcare may recover and resell the Goods;
6. if the Goods cannot be distinguished from similar Goods which the Customer has or claims to have paid for in full, Highgate Healthcare may in its absolute discretion seize all goods matching the description of the Goods and hold same for a reasonable period so that the respective claims of Highgate Healthcare and the Customer may be ascertained. Highgate Healthcare must promptly return to the Customer any goods the property of the Customer and Highgate Healthcare is in no way liable or responsible for any loss or damage to the Goods or for any loss, damage or destruction to the Customer’s business howsoever arising from the seizure of the Goods.
7. In the event that the Customer uses the Goods in some manufacturing or construction process of its own or some third party, then the Customer must hold such part of the proceeds of sale of such manufacturing or construction process as relates to the Goods in trust for Highgate Healthcare. Such part will be an amount equal in dollar terms to the amount owing by the Customer to the Highgate Healthcare at the time of the receipt of such proceeds. The Customer will pay Highgate Healthcare such funds held in trust upon the demand of Highgate Healthcare.

Personal Property Securities Act 2009 (“PPSA”)

this Agreement constitutes a Security Agreement in respect of the Goods;
the Goods are Collateral for the purpose of the PPSA;
Highgate Healthcare holds (as Secured Party) a Security Interest over all of the present and after acquired Goods supplied by Highgate Healthcare to the Customer and any Proceeds of the sale of those Goods;
that any purchase by the Customer on credit terms from Highgate Healthcare or retention of title under clause 9 will constitute a Purchase Money Security Interest;
the Purchase Money Security Interest granted will continue to apply to any Goods coming into existence or proceeds of sale of Goods coming into existence;
Highgate Healthcare will continue to hold a Security Interest in the Goods in accordance with, and subject to, the PPSA, notwithstanding that the Goods may be processed, co-mingled or become an accession with other goods.
any Highgate Healthcare’ Security Interest will be a continuing and subsisting interest in the Collateral with priority to the fullest extent permitted by law over all registered or unregistered Security Interests;
until title in the Goods passes to the Customer, it will keep all Goods supplied by Highgate Healthcare free of any charge, lien or Security Interest and not otherwise deal with the Goods in a way that will or may prejudice any rights of Highgate Healthcare under this Agreement or the PPSA; and
in addition to any other rights under this Agreement or otherwise arising, Highgate Healthcare may exercise any and all remedies afforded to it as a Secured Party under Chapter 4 of the PPSA, including entry into any building or premises owned, occupied or used by the Customer to search for and seize, dispose of or retain those Goods over which Highgate Healthcare holds a Security Interest.

The Customer undertakes to:

sign any further documents and provide such information which Highgate Healthcare may reasonably require to register, amend or update a Financing Statement or a Financing Change Statement in relation to a Security Interest on the Personal Securities Register;
indemnify, and on demand reimburse, Highgate Healthcare for all expense incurred in registering a Finance Statement or Financing Change Statement on the Personal Property Securities Register or releasing any Security Interests;
not register or permit to be registered a Financing Change Statement in the Collateral without the prior written consent of Highgate Healthcare; and
provide Highgate Healthcare not less than 7 days prior written notice of any proposed change in the Customer’s name, address, contact numbers, business practice or other change in the Customer’s details registered on the Personal Property Securities Register to enable Highgate Healthcare to register a Financing Change Statement if required.
Highgate Healthcare and the Customer agree that sections 96, 125 and 132(3)(d) and 132(4) of the PPSA do not apply to the Security Agreement created under this Agreement.

The Customer waives its rights:

to receive notices under sections 95, 118 121(4), 130, 132(3)(d) and 132(4) of the PPSA; and
as a Grantor and / or a Debtor under sections 142 and 143 of the PPSA; and
to receive a Verification Statement in accordance with section 157 of the PPSA.
The Customer must unconditionally ratify any actions taken by Highgate Healthcare under this clause 10.
The Customer appoints and authorises Highgate Healthcare to be its attorney to sign in the Customer’s name all documents which Highgate Healthcare reasonably considers necessary to protect, preserve and enforce its rights and powers under this Agreement and the PPSA.
Capitalised terms used in this clause but not defined in clause 1 the meanings given to them in the PPSA. The Customer acknowledges and agrees that.

Default and termination

default interest will accrue daily at the rate of 2% per calendar month; and
the Customer agrees to indemnify Highgate Healthcare from and against all costs and disbursements incurred by Highgate Healthcare in pursuing the debt (including legal costs on a solicitor and own client basis and collection agency costs).
In the event that the Customer’s payment is dishonoured for any reason the Customer will be liable for any dishonour fees incurred by Highgate Healthcare.

If the Customer:

is in default of any payment obligation;
fails to remedy a breach of any non-payment related obligation within 14 days of having been given a written notice to remedy the breach by Highgate Healthcare;
becomes unable to pay its debts and when they fall due; or
commits an act of bankruptcy or, being a company, enters into liquidation or provisional liquidation whether compulsory or voluntary or compounds with its creditors generally or has a receiver or receiver manager or administrator appointed over all or part of its assets or passes a resolution for winding-up or a petition is presented for its winding-up;
In relation to any Invoice that has not been paid by the due date: then Highgate Healthcare may, without prejudice to any other rights or remedies available to it under this Agreement or otherwise, by notice in writing to the Customer:
suspend further supply of the Goods and require payment in advance for any future supply;
recover possession of any Goods for which payment has not been made;
terminate all or any Orders which have been accepted by Highgate Healthcare;
claim immediate payment of all moneys due by the Customer in respect of all Goods which will then be immediately due and payable notwithstanding the due date or dates for payment; and/or
continue to enforce its rights against and recover from the Customer such payments and any other amounts owing as and when they fall due.

Warranties and limitation of liability

satisfied itself as to the description and condition of the Goods and their fitness for the purpose for which the Customer will use them; and
not relied on any statement, representation, warranty, guarantee, condition, advice, recommendation, information, assistance or service provided of given by Highgate Healthcare or anyone on Highgate Healthcare’s behalf in respect of the Goods, other than those expressively contained in this Agreement, the Quotation or any other document that Highgate Healthcare has provided to the Customer.
in relation to the Goods;
the replacement of the products or the supply of equivalent products
the repair of the products
Where the customer buys Goods as a consumer, this Agreement is subject to the Australian Consumer Law which governs the rights of consumers and nothing in this Agreement affects the Customer’s statutory rights.
Highgate Healthcare’s liability to the Customer is limited, to the extent permissible by law, and at Highgate Healthcare’s option:
the payment of the cost of replacing the products or of acquiring equivalent products; or
The payment of the cost of having the products repaired
the supply of service again; or
the payment of the cost of having the services supplied again.
any increased costs or expenses;
any loss of profit, revenue, business, contracts or anticipated savings;
any loss or expense resulting from a claim by a third party; or
any special, indirect or consequential loss or damage of any nature whatsoever caused by Highgate Healthcare’s failure to complete or delay in completing the order to deliver the Goods.
Where the Goods are services:
To the extent permitted at law, all other warranties whether implied or otherwise, not set out in these Terms are excluded and Highgate Healthcare is not liable in contract, tort (including, without limitation, negligence or breach of statutory duty) or otherwise to compensate Customer for:
Highgate Healthcare warrants that the Goods When delivered to the Customer will comply with any description for the Goods contained in the Quotation and with the Standard Specification (if any) for the Goods.
Unless expressly provided in the Quotation or any other written document of Highgate Healthcare’s, Highgate Healthcare gives no representations or warranties for the Goods.
The Customer warrants that in placing its Order it has.

Indemnity

The Customer agrees to indemnify and keep indemnified Highgate Healthcare against all costs, claims, demands, expenses and liabilities of whatsoever nature (including claims of death, personal injury, damage to property and consequential loss (including loss of profit)), suffered or incurred by, or made against Highgate Healthcare as a result of a breach of this Agreement by the Customer, the Customer’s use of the Goods, or any other conduct of the Customer, except where those costs, claims, demands, expenses or liabilities are directly and solely attributable to the gross negligence or wilful default of Highgate Healthcare or any of its duly authorised employees or agents.

Force Majeure

Highgate Healthcare will not be liable for the consequences of any failure or delay in performing any of its obligations under this Agreement to the extent that such failure or delay is due directly or indirectly to any Force Majeure Event.
If a Force Majeure Event arises, Highgate Healthcare will notify the Customer in writing of the Force Majeure Event and the likely impact it will have on Highgate Healthcare’s performance under this Agreement. If the Force Majeure Event affects the capacity of Highgate Healthcare to complete its material obligations under this Agreement in a timely manner, Highgate Healthcare may by notice to the Customer terminate this Agreement without any liability whatsoever on its part arising from that termination.

Confidentiality

The Customer shall treat as confidential all information, data, drawings, specifications, samples and documentation supplied by Highgate Healthcare under or in connection with this Agreement, and will not disclose them to any third party without the prior written consent of Highgate Healthcare.

Dispute Resolution

If there is a dispute in relation to any aspect of the supply of the Goods either party may notify the other in writing of the dispute.
Following any such notification, there will be a period of 30 days during which both parties must participate in good faith in any negotiations or discussions regarding the dispute which Highgate Healthcare requests the Customer to participate in.
If the dispute has not been resolved by the end of the 30 day period, Highgate Healthcare may require that the dispute be submitted to mediation in accordance with, and subject to, the Institute of Arbitrators and Mediators Australia and its applicable rules.
Subject to clause 5 neither party is permitted to commence any court proceedings or other similar actions relating to a dispute unless it has complied with the procedure set out in this clause.
This clause does not prevent a party from exercising any rights it has under the Construction Act or from commencing legal proceedings for urgent interlocutory relief.

General provisions

The Customer must not assign or otherwise deal with any of its rights or obligations under this Agreement without the prior written consent of Highgate Healthcare.
Highgate Healthcare may assign or deal with any of its rights or obligations under this Agreement at any time and without any requirement to notify the Customer. Highgate Healthcare reserves the right to subcontract the performance of any of its obligations under this Agreement to any other person it so determines.
Highgate Healthcare may vary this Agreement from time to time and any variation takes effect in relation to subsequent Orders place after the Customer has received written notice of the variation from Highgate Healthcare.
No failure to exercise or delay in exercising any right under this Agreement constitutes a waiver and any right may be exercised in the future. A waiver of any right under this Agreement must be in writing and is only effective to the extent set out in that written waiver.
If any provision of this Agreement is void, unenforceable or illegal and would not be so if words were omitted, then those words are to be severed and if this cannot be done, the relevant sub-clause is to be severed from this Agreement and if this cannot be done, then the entire relevant clause is to be severed from this Agreement, in each case, without affecting the validity or enforceability of the remaining provisions.
This Agreement (including the Quotation, Order and Invoice) constitutes the entire Agreement between the parties in respect of the sale of Goods and supersedes all previous communications, representations understandings or agreements.
This Agreement is governed by the laws in force in South Australia and the parties submit to the non-exclusive jurisdiction of the courts of South Australia.
Any notice to be given to a party must be in writing.
Clauses 5, 7, 9, 10, 12, 13, 15 and 16 survive termination or completion of this Agreement.
Any intellectual property rights in the Goods and any instructions relating to them remain with Highgate Healthcare and do not pass to the Customer. Highgate Healthcare grants to the Customer a non-exclusive, royalty free license to use Highgate Healthcare’s intellectual property to the extent such materials form part of, or are integral to, the Goods.

TERMS & CONDITIONS OF HIRE

Product makes and models shown online make up the majority of our rental pool stock, in a situation where this stock is unavailable we reserve to right to offer a functionally similar substitute product.
The rental period starts from the day the equipment is collected or delivered from the Highgate Healthcare showroom until the equipment is returned, a minimum of two weeks rental applies to all agreements.
Highgate Healthcare can end a hire agreement and collect equipment if:
1. Payments are not made by invoice due date.
2. Equipment has been misused.
Pickup and delivery charges apply.
Next day delivery available to all metropolitan areas.
Prices are subject to change without notification.
All rental equipment repairs are to be undertaken by Highgate Healthcare staff only.
All items can be purchased. 50% of what has been paid in rental fees will be deducted from the purchase price. Discount is capped at 50% of the purchase price.
Inspection of Equipment on Return:
1. Hired equipment is supplied free of defect, odour and in good condition.
2. Hire equipment will be inspected upon its return
3. The Hirer is responsible for the cost of rectifying any damage to hired equipment that falls outside of ‘normal wear and tear’ in the process of use. The cost of such rectification to hired equipment will be the lesser of either the repair cost or replacement cost of such equipment, regardless of the age of the damaged equipment at the time. Highgate Healthcare retains the right to recover such costs from the Hirer.
  1. This includes but is not limited to, physical damage, cleaning fee’s and cigarette smoke damage.
4. Any charges by Highgate Healthcare will be payable by the Hirer on receipt of a valid tax invoice from Highgate Healthcare.

Last updated: 8th May 2025